RJ Kuhn Plumbing Heating Cooling Inc. in Oswego, IL Open now

Reviews about RJ Kuhn Plumbing Heating Cooling Inc.

• ★ ★ ☆ ☆ ☆

  May 09, 2019, by P St
  We selected this company for a service call on our furnace based on it's glowing reviews. The service was fine, it was the charge that was completely outrageous! Our furnace blower would not come on when we tried to turn the furnace on for the first time this season, we couldn't imagine what the problem was, so we gave them a call. Come to find out, the drain that handles the condensation that occurs normally with our type of furnace and the humidifier, had become clogged (even though we had the furnace ect. "cleaned and checked" a year ago) so the blower wouldn't come on due to water sitting there. The technician cleaned out the drain, which is in the basement floor next to the furnace, the associated 6-7 hoses and ran about a gallon of water down the pvc pipe connected to the furnace/humidifier to further clean everything out. This took in total, including the diagnosis time, about an hour. I'm not including the additional 35 minutes or so the technician spent afterwards on the phone in his vehicle or writing/rewriting the service report in our home. This "repair" didn't require going outside, nor any parts and was on a Thursday morning, so normal service call fee applied. The grand total for this hour of diagnosis and "repair"? $432.00!! That pouring an additional gal of water down the pipe part? $82 of it was just for that, what does that tell you? Last but not least, we were never offered a "repair estimate" before the work was done, but were handed one along with the bill. NEVER AGAIN!!